We operate a fully manned UK based Service Desk, staffed by skilled and experienced technicians. With secure remote support capabilities, our own knowledge base, and access to your configuration documentation, we aim to fix over 80% of requests during initial call receipt.

We also understand our customer's needs. As a result, we do not charge for any calls that are handled in 10 minutes or less, we also provide summary reporting periodically, and review commonly occuring faults with you to get to the root cause of these issues.

At the core of our IT capability is a team of accredited technicians and a series of key technology partnerships, enabling is to provide:

• Industry leading HP hardware
• Microsoft software, implementation and support services
• Symantec based best practice Backup and Recovery solutions
• Security services, from Firewalls to Intrusion Protection to Anti-Virus
• Messaging Support, including both Exchange and Domino
• Monitoring Services, fully automated, providing early warnings
• Flexible access to skilled technicians and project managers when needed

We can take complete responsibility for the delivery of all aspects of your IT, to agreed service levels. Strong management disciplines draw on the depth and breadth of our technical skills to ensure your expectations are met. By entrusting your IT to us, you are then able to spend more time developing your own core business.

We realise fully that your success then in turns becomes our own success, and to demonstrate our commitment to a strong working relationship, any savings we are able to make through more efficient ways of working are shared with you.